Energy and Utility Management Consultants

Our Successes

The following provides a small example of recent savings that we have identified for our clients.


Available Capacity | Bill Validation | Out Of Contract | Late Registration | Tender | Commission | Meter Operator | Energy Management


Available Capacity



  • For a new client, we discovered that an electricity supplier had been charging for available capacity based on 550kVA whereas a capacity of 350kVA should have been used. This was queried with the supplier who agreed that the overcharge was an error. We subsequently negotiated a credit for the client of almost £8,600. This error should have been picked up by our predecessors.


  • A new client had been overcharged for many years for available capacity compared with the connection agreement. We identified this error, and obtained a credit for that client of £106,800.


  • A supplier had been charging a client for an available capacity of 187kVA whereas a capacity of 100kVA should have been used. This was queried and we arranged for a credit to be raised for the client of over £13,600.


  • A long standing available capacity overcharge on one account for a client resulted in a refund of over £51,000. This is in addition to a reduction of available capacities at several sites which saved £20,000 per year.


  • Within a few weeks of taking on new property, we identified that IPM Energy/GDF Suez had been charging the client a monthly available capacity of 1,300kVA when a capacity of 160kVA should have been charged. This was queried with GDF Suez who confirmed that the overcharge was an error. We subsequently arranged with GDF Suez to revise the invoices to the correct capacity which saved £15,994.20 for our client.


  • When we took on two supplies recently, we noted that available capacity had been charged on both. We queried this with Scottish Power as the supplies are Non Half Hourly. Scottish Power eventually agreed to credit the accounts and re-billed with the incorrect charges removed. These revisions have created a total saving for the client of £1,532 over the two accounts


    Bill Validation


  • We negotiated a credit of £1,020 for electricity that was double billed. This followed two similar overcharges when we obtained credits totalling £3,549. In addition, we negotiated a further credit of £1,683 for resolving a range of electricity billing errors.


  • Many billing queries were identified when a group of sites for a client were transferred to a new supplier:

    i. DC/DA charges were incorrectly applied.
    ii. An incorrect available capacity was levied on a supply.
    iii. Late payment charges occurred due to issues with flows between the meter operator and the
    supplier. We were able to get these removed.
    iv. We resolved poor quality data used by the supplier by appointing our own group DC/DA.


  • We identified a billing error where a supplier transposed peak and day registers. The result was a saving of £991 to the client.


  • We resolved a water billing overcharge for a hotel resulting in an annual saving of £2,201.


  • When a portfolio of properties were transferred to our management, the main group of electricity supplies had been agreed based upon payment by BACS. However, the supplier applied their standard 2% surcharge for non-Direct Debit payment to all of the accounts. We negotiated the removal of this surcharge saving our client almost £4,000.


  • We identified that a supplier had double charged consumption on three electricity accounts resulting in a credit £4,544.


  • We resolved a natural gas billing error saving £1,935.


  • We identified and resolved a double-charged available capacity billing error, which would have resulted in a saving of £4,686 if this had continued for a year.


  • We identified a double-charged account billing error which resulted in a saving of £2,035.


  • We identified and resolved £818 that was overcharged in excess capacity charges.


  • For a new client, we identified savings of £5,143 when we correctly applied the agreed contract rates on the electricity invoices. This is something that our predecessors missed and clearly should have done.


  • After validating historical invoices, and identifying an error, plus much chasing we obtained a credit of £42,418 for an incorrect available capacity billing error dating back 6 years.


  • We obtained a credit for a client of £10,234 on an overcharged account. In this instance we disputed some suspicious “actual” reads on the account.


  • Due to a change of tenancy, an account for another client for the period 11/06/09 to 03/09/09 had no meter reads and the account was estimated by the incumbent supplier. We subsequently queried this and the supplier has now credited the whole period and billed to zero consumption with a credit of £4816.92.


  • We recently made a saving of £550 for a client as a result of resolving a non half hourly available capacity billing error.


  • On two new supplies brought on to our Utility Bureau Service for an existing client, both had not been billed by their respective supplier for a number of years. We arranged for billing to resume and then negotiated reduced rates for the historical charges. The total credit for the client was nearly £8,400.


  • For a client, a new supply was massively overcharged by the supplier who either used an incorrect opening meter read or there was a faulty meter. We arranged for a new meter to be installed and for the previous bills to be re-calculated based on the average consumption on the new meter. This provided a massive £39,000 credit for the client.


  • A client was being held responsible by an energy supplier for charges in excess of £85,000 relating to a meter in 2005-2008. This was due to non payment for the meter which had long ago been removed by the supplier. Discussion between our client and the supplier had gone on for a few months without resolution with the debt finally being passed to a collection agency. We were asked to step in and sort the matter. This we did which included a site visit by an electrical engineer. We were able to quickly prove to the supplier that our client was not responsible for the debt and arrange with the supplier to cancel the debt collection and re-direct the charges to the correct tenant. We thus saved our client £85,000 and a lot of worry.


  • A typical bill validation saving was identified following new information obtained whilst getting up- to-date meter readings. These readings highlighted that the meter had been wrongly read for some years and had been greatly overcharged. The resultant saving in the form of cash-back was £3,120



Out Of Contract


  • For a new account, we successfully negotiated with the outgoing supplier for them to re-issue their final bills based on the original contract rates rather than the out-of-contract rates that they had originally used. This saved the client £3,400.


  • We were able to present a credit of over £3,500 to a client on one of their sites which comprised an out-of-contract rate which was being applied erroneously and a charge for surface water drainage which was being made for an area band which was too high.


  • We negotiated a backdated contract from September 2010 to May 2011 which resulted in a saving of over £29,000 compared to the out-of-contract rates.


  • Not content with the £102,884 annual saving achieved by agreeing new contracts, by using our close working relationship with all suppliers of electricity and natural gas, we were able to negotiate early registration of supplies for a new client of ours as opposed to the standard first of the month start date offered. This saved an additional £5,639 by moving them away from their high out-of-contract rates as quickly as possible. Our fees were therefore repaid in a matter of weeks.


    Late Registration


  • We obtained a small refund/compensation from a supplier who failed to register a supply after the contract was signed.




  • We obtained a saving on a natural gas tender of £4,219 (or 16%) for a shopping centre compared to the incumbent's "rollover" rate, which we don't generally get to see.


  • As part of a recent tender exercise, we successfully negotiated a final contract which was £81,000 below the lowest tender figure received.


  • We track the utility markets on a daily basis, and as a result of our decision to go to tender at the time that we did, and to sign a two year contract, a year into the contract, we were able to show £43,000 savings across two half hourly metered accounts as a result of the movement in the market in the last 12 months.


  • For a new client, we tendered and negotiated two sub 100 kW supplies with a resultant saving of £4,002 compared to the inherited rates.


  • For a new client, we successfully negotiated a contract and had it backdated to the start of 2011 and as a result saved an additional £36,562 for the client.


  • We successfully negotiated a one-month contract extension for a client who could not source the required security deposit in the original time frame demanded by the supplier for a new long-term supply contract. Without this extension, the client would have been put on “out-of-contract prices” which would have resulted in an increase in supply charges of £109,000 for just one month's supply. The extension negotiated by us allowed the necessary time for the client to arrange the deposit.




  • We discovered that the previous Utility Broker/Utility Consultant whom we replaced had been paid almost double our fee in commission for arranging one half hourly metered supply. Sadly, this new client had no idea that they were paying this through their unit charge which was had a hidden premium of 0.3 p/kWh to cover the commission. Fortunately for the client they are now benefiting from our transparent and lower charges.


    Meter Operator


  • A supplier was charging our client £50 a month for Meter Operator charges even though the client already had a separate MOP agreement in place. We arranged a refund for the client which saved £1,050.


    Energy Management


  • We highlighted to one of our clients in early 2012 that there were a number of vacant units within a particular property which were consuming large amounts of electricity. We recommended that this should be investigated. This was done and equipment timings were subsequently adjusted. This resulted in an average reduction in consumption of 45% and a saving of £1,896 per year per unit or a gross saving of over £11,000.

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