Client Satisfaction Process
Solving Problems; Learning; Always Improving
Our multi-step client satisfaction process ensures that any issues clients might have with our service are addressed promptly and completely.
Any issues with our service will be first addressed by an account manager who will work with the client to resolve issues efficiently and as quickly as is possible.
To receive an initial quote, request a callback from one of our energy experts
Client Satisfaction Process
In the event that a client cannot receive a satisfactory response from an account manager, then we ask the client to contact us directly by email at [email protected] or by phone at 01454 281 607 and speak to our Operations Manager. Upon receipt of such a message or call, our managers will then investigate concerns immediately. We will work directly with the client to find a way to resolve the issue.
Finally, if the above steps are unsuccessful, it will be communicated to a director for further review. A response will then be provided within ten working days.
We pride ourselves on having provided 34 years of service with excellent client satisfaction – and we’re confident that we can help you find solutions to even your most difficult utility challenges.
We offer a money back guarantee
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