Energy and Utility Management Consultants

Client Satisfaction Process

In accordance with Ofgem's draft complaint procedure...

 

 

At the Clifford Talbot Partnership we view client concerns as an opportunity to learn and improve our service for the future, as well as an opportunity to demonstrate how we respond to and address the business requirements of our clients. All client concern information will be responded to sensitively and we will be mindful of all relevant data protection and OFGEM requirements.

 

 

Email:

[email protected]

Telephone:
01454 281 607

Write to:
Clifford Talbot Partnership
Utilities House
Churchward Road
Yate
Bristol
BS37 5NN

 

 

Client Satisfaction Process - Level 1

 

Please advise your account manager within CTP of your concern and they will take steps to resolve the matter as soon as possible, either by telephone, email or in writing. If they are unable to resolve the matter within 5 working days, they will escalate the concern to their manager. If you do not receive a satisfactory response from the account manager please email the Customer Satisfaction address above.

 

 

Client Satisfaction Process - Level 2

 

On escalation of a concern, the manager will strive to investigate the concern immediately and respond within 5 working days. The manager will work with you to review your concerns and resolve the issue. In the event that the matter cannot be resolved to your satisfaction, the requirement will be communicated to a Director for review.

 

 

Client Satisfaction Process - Level 3

 

A Director will review your concern, explore and identify options to resolve it, and will write to you explaining our response within 10 working days.

 

 

 


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