A Client Agreement will comprise at least:
- Scope of work
- Period of validity
- Duties of the Client and of Clifford Talbot Partnership
- Basis of fees / charges
- For larger clients, minimum number of meetings in a year
- Invoicing and payment terms
- Guarantee of performance
- Client satisfaction process
- Cancellation and termination clauses
- Non-disclosure agreement
In most cases, information supplied by a Client will have been disclosed under a confidentiality agreement. Regardless of the existence of such an agreement, Clifford Talbot Partnership staff are prohibited from making use of information except for the purpose it was provided. In particular, information provided by a Client must not be used in an inappropriate manner, or to the detriment of the Client.
We recognise the importance of communications in maintaining a good business relationship. To this end staff will maintain appropriate communications with all Clients and suppliers.
Clients should be able to make decisions based on good quality information presented clearly and concisely, in a timely manner, and with neither positive nor negative bias.
We will maintain a clear and concise complaint escalation process.
We strongly believe that transparency of charges is essential and important to our clients. We will therefore always declare our charges whatever their basis. We will never have any hidden charges.
Finally, we will maintain comprehensive Employers’ Liability, Public Liability and Professional Indemnity insurance cover.