Code Of Practice
Our commitment to our clients
Clifford Talbot Partnership seeks to build sustainable business relationships based on honesty, integrity, openness, and fairness in all our dealings.
To receive an initial quote, request a callback from one of our energy experts
A Client Agreement will comprise at least:
- Scope of work
- Period of validity
- Duties of the Client and of Clifford Talbot Partnership
- Basis of fees / charges
- For larger clients, minimum number of meetings in a year
- Invoicing and payment terms
- Guarantee of performance
- Client satisfaction process
- Cancellation and termination clauses
- Non-disclosure agreement
In most cases, information supplied by a Client will have been disclosed under a confidentiality agreement. Regardless of the existence of such an agreement, Clifford Talbot Partnership staff are prohibited from making use of information except for the purpose it was provided. In particular, information provided by a Client must not be used in an inappropriate manner, or to the detriment of the Client.
We recognise the importance of communications in maintaining a good business relationship. To this end staff will maintain appropriate communications with all Clients and suppliers.
Clients should be able to make decisions based on good quality information presented clearly and concisely, in a timely manner, and with neither positive nor negative bias.
We will maintain a clear and concise complaint escalation process.
We strongly believe that transparency of charges is essential and important to our clients. We will therefore always declare our charges whatever their basis. We will never have any hidden charges.
Finally, we will maintain comprehensive Employers’ Liability, Public Liability and Professional Indemnity insurance cover.
As a fully independent organisation – and unlike most utility brokers – we receive no hidden commission from suppliers, nor do we pass on hidden fees that may be inflating your energy or water costs. If, however, you would prefer us to work on a commission basis, then we will agree with you the amount of commission we will ask suppliers to include. Most of our clients are happy with a fee based service but the choice is yours.
“When it comes to renewing contracts with utility service providers, we are comfortable in the knowledge that Clifford Talbot will broker the best deal possible for Yeomans. We know this will be the case because Clifford Talbot Partnership provide their services under a completely transparent fixed fee agreement and, unlike the majority of utility service brokers, do not take payment from utility companies.”
We offer a money back guarantee
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