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Home News Latest News Taking the pain out of Utilities Management
Taking the pain out of Utilities Management
Wednesday, 28 April 2010 12:27
A recent countrywide survey by consumer champion Which? Switch - part of the Which? Group - has reported that all of the UK's major suppliers are below average in terms of service to end-users. Using their familiar 5-star rating system over a variety of categories such as 'Billing', 'Customer Service' and 'Value for money', and an overall percentage score, the damming report concludes that each company scored under 80%, putting them firmly in the 3-star or below category.
With a major bugbear of customers being billing issues and the inevitable customer services contact that comes with it, it's shocking to see that the report highlights so many suppliers still scoring from 1 to 3 stars in both of these categories; which are considered to be the most important to consumers paying for a service.
As part of our Utility Bureau Service (UBS), our Utility Consultants will verify clients’ invoices for accuracy and raise any issues discovered with suppliers in order to reach a prompt and satisfactory resolution. This negates the need for clients’ to be put on hold for hours on end and having to repeat themselves to a number of different departments! Let us raise these queries for you with our expert knowledge and supplier contacts in order to resolve any issues quickly and efficiently.
If you're not already taking advantage of our full Utility Management service, get in touch now using the 'Contact Us' link on the left hand side of this page.

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