For a new client of ours, we have recently achieved the following savings:

• The water company went to one of the clients’ sites and found that the water meter was missing and so installed a new meter. The water company then billed for the missing meter using estimated annual consumptions in place of estimated readings. We refused to accept this approach and subsequently agreed for them to re-bill based upon a daily average from actual reads on the new meter which is currently non consuming.

• The electricity supply company for a different site billed the consumption between 31.12.09 & 31.01.10 twice on two separate invoices. We again spotted this through our checking system.

For another client moving out of a site, getting an account re-billed to actual meter closing read saved £14,493.52 – not so modest a saving! However, it took quite a while to convince the supply company that their original approach was erroneous.